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U.S. Department of Health and Human Services
IHS Office of Quality

Office of Quality Staff


Michelle-Boylan, RN, MA, MBA, CPHQ, is the Deputy Director for Quality Healthcare and Enterprise Risk Management. Ms. Boylan has 22 years of experience as faculty in schools of business, health care management, organizational development, business operations, strategy, quality, and leadership. She has supervised and mentored academic faculty, developed curricula, and led accreditation efforts.

Ms. Boylan holds a Master of Business Administration from Colorado Technical University, a Master of Arts Management from Webster University, and a Bachelor of Science in Nursing from Marquette University. She has completed doctoral work at Colorado Technical University. She is Lean Six Sigma-trained, a certified advanced facilitator, change management practitioner, Team STEPPS master trainer, SHARE Approach certified trainer, DEI practitioner, and a Certified Professional in Healthcare Quality. She graduated from the Excellence in Government Fellows Program and Partnership for Public Service Executive training.

Lisa Majewski, RN, PhD, Director of the Office of Quality, is an enrolled member of the Cowlitz Indian Tribe and joined the OQ in 2018. Dr. Majewski began her IHS career in early 2016 as a nursing supervisor at Warm Springs Health and Wellness Center, an IHS ambulatory healthcare facility. Before joining IHS, Dr. Majewski had over 30 years of nursing experience, including emergency and critical care nursing, nursing leadership, and nursing faculty.

As Director of the Office of Quality, Dr. Majewski embraces her values by being able to provide program leadership to the Divisions of Quality Assurance and Patient Safety and Clinical Risk Management, the Division of Innovation and Improvement, the Division of Quality Assurance Risk Management and the Division of Compliance to support and collaborate with IHS facilities to ensure safe, culturally appropriate and high-quality care is being provided throughout IHS to support the mission of IHS.

Dr. Majewski completed her associate nursing degree in 1989 from Clark College, Vancouver, Washington, a Bachelor of Science in Nursing in 2006 from McKendree College, a Master of Science in Nursing in 2008 from McKendree University, Lebanon, Illinois, and her Doctor of Philosophy in Health Education in 2015 from Southern Illinois University—Carbondale.

 

Philippe Champagne, MD, MPH, Physician Senior Advisor, is a board-certified physician in internal medicine and pediatrics focused on primary care. He began his career with the IHS as the Medical Director and then Clinical Director at the Chemawa Indian Health Center in 2015 until 2022 when he joined the Office of Quality. Dr. Champagne received his MD from the USC Keck School of Medicine in 2010. He completed his residency and his MPH at UCLA in 2014 and 2017 respectively. efforts.

CDR Shannon Beyale, MPH, Business Intelligence Analyst,  CDR Shannon Beyale, MPH, is the Business Intelligence Analyst for the Office of Quality, focusing on finance and contract management.  She comes from the Office of Urban Indian Health Programs, where she served as a subject matter expert on urban Indian health to support healthcare services to urban Indians in U.S. metropolitan areas.  She began her USPHS Commissioned Corps career at the Phoenix Indian Medical Center in Phoenix, AZ, and served as a Program Planner to improve patient care and services. CDR Beyale also served as the Health Promotion/Disease Prevention Coordinator and Health Education Consultant for Phoenix Area IHS to pursue her interest in healthier living. She received her undergraduate degree in microbiology from Northern Arizona University and her graduate degree in public health from the University of Arizona.  CDR Beyale is an enrolled Navajo Nation member and advocates for increasing physical activity in American Indian and Alaska Native communities.

Kent Jeanotte, Staff Assistant, IHS Office of Quality, is an enrolled member of the Rosebud Sioux Tribe. She joined the Office of Quality in 2024 with the implementation of the Division of Enterprise Risk Management. Before joining IHS, she worked as a Software Engineer in the private sector. She holds a BS in Computer Science from South Dakota State University and an MS in Computer Science from Dakota State University with a specialization in Cyber Operations.

Sherylene Teachout, MSCS, IT Program Manager, is an enrolled member of the Turtle Mountain Chippewa Tribe. Jeanotte was an Office Automation Clerk for the IPC Program, then the IPC Staff Assistant. Jeanotte served in Human Resources for two years prior to joining IPC. He believes that the Office of Quality is one the most important programs within IHS because “we need to improve the health care of all Native Americans around the country.”

Innovation and Improvement Staff

CDR Amanda Lessert, PT , DPT is an enrolled member of the Oglala Sioux Tribe. Amanda joined the Office of Quality team in 2024 as the Division Director of Innovation and Improvement. She received her undergraduate degree in Exercise Science and a Doctorate in Physical Therapy from Creighton University.

CDR Lessert has 18 years of experience in the Indian Health Service (IHS) system including seeing patients as a therapist, auditing and monitoring internal controls as a Compliance Officer and for the past 8 years, applying the Model for Improvement and mitigating risk by proactively assessing processes as a Quality Management Director. She also completed Wave 43 of the Improvement Advisor Professional Development Program with the Institute for Healthcare Improvement (IHI) and Wave 2 of the Healthcare Improvement Professional (HIP) training. CDR Lessert was selected as a System Improvement Agreement (SIA) lead during the Great Plains deployments in 2016 to assist with accreditation activities.

Susan Anderson, MPA, BA, Improvement Advisor, Division of Innovation and Improvement, is a member of the Muscogee (Creek) Nation. As a management analyst and improvement advisor for IPC, she identifies best practices and how to adopt them, while conducting analytical and evaluative studies for the program. Anderson also serves as the Contracting Officer Representative (COR) for the IPC program. Prior to joining IPC, Anderson was a program analyst in the IHS Office of Direct Services and Contracting Tribes. She has a background in grant writing and administration, organizational and community development, corporate training and quality improvement initiatives.

Anderson began her career in Oklahoma and has more than 20 years of experience in program management and leadership. She served as a director in local government, Tribal organizations, behavioral health organizations and federally funded grant programs and has worked with universities and Tribal colleges administering undergraduate student medical and recruitment programs. She also provided oversight in health care and higher education programs in Indian communities for a nonprofit organization and in a university setting in New Mexico. Anderson has a Bachelor of Arts (BA) degree in English from the University of Central Oklahoma and a Master of Public Administration (MPA) from the University of Oklahoma.

Benjamin Feliciano, BSN, MSHA/MBA, Improvement Advisor, Division of Innovation and Improvement, has been a nurse consultant/improvement advisor for the Improving Patient Care (IPC), Division of Improvement and Innovation, Office of Quality since its inception in December 2018. He previously worked with the Office of Clinical and Preventive Services (OCPS). Ben has been with the IHS since 2014. He collaborates with the Office of Quality team members in analyzing and evaluating clinical and administrative processes that improve the overall effectiveness of the IHS. He also serves as a mentor, coaching clinical staff and non-clinical team members on improvement tools and methodologies for improving patient outcomes.

Ben has completed multiple training courses in the area of Safety & Quality including Institute for Healthcare Improvement (IHI) Improvement Coach, IHI Breakthrough Series College, TeamSTEPPS Master Training Course, Core Strengths Facilitator Certification, and Improvement Advisor, PKP Inc. Ben served 20 years as an Air Force Nurse Corps officer. In addition to being a staff officer for US Central Command, his service incorporated a clinical focus on medical, surgical, ER, ICU, and primary care. He also has been a nurse manager in gastroenterology and anticoagulation clinics and is a specialist in international health. He played key roles in numerous process improvement projects throughout his years as a nurse. Feliciano retired from active-duty service at Joint Base Andrews in Prince George's County, MD, where he served in the medical director's office as lead disease manager/populations’ health. He received his Bachelor of Science degree in Nursing from the University of Puerto Rico and his master’s degree in health services administration, as well as a master’s degree in business administration from Trident International University.

Director of Quality Assurance and Patient Safety

CAPT Michael Lee, PharmD, BCPS, Acting Associate Director of Quality Assurance and Patient Safety and IHS Adverse Events Coordinator, embraces his values by being able to provide program leadership to the Divisions of Quality Assurance and Patient Safety and Clinical Risk Management to support and collaborate with IHS facilities to ensure safe, culturally appropriate and high-quality care is being provided throughout IHS to support the mission of IHS.

As the IHS Adverse Events Coordinator, I served in the Division of Patient Safety and Clinical Risk Management, IHS Office of Quality. In this role, he leads and coordinates activities associated with adverse events in IHS and the IHS Safety Tracking and Response (I-STAR) system. During his 20+ year career, he has served in numerous clinical and administrative capacities in Oklahoma and IHS Headquarters. CAPT Lee has worked on multiple interagency and interdepartmental collaborations with other stakeholders throughout the federal government, including the Department of Defense, the Department of Veterans Affairs, the Bureau of Prisons, and the Food and Drug Administration (FDA). CAPT Lee graduated with a Bachelor of Science in Pharmacy from Southwestern Oklahoma State University and received his Doctor of Pharmacy (PharmD) degree from the University of Oklahoma. CAPT Lee is a Board-Certified Pharmacotherapy Specialist (BCPS). CAPT Lee is a member of the Muscogee Creek Nation. 

Derek Smith, an enrolled member of the Makah Tribe, is the Enterprise Application Coordinator for the Indian Health Service. The IHS, the U.S. Department of Health and Human Services agency, is the principal federal healthcare provider and health advocate for American Indians and Alaska Natives.

As the Enterprise Application Coordinator, Derek maintains the critical applications I-STAR and MD-Staff, helping coordinate between the Office of Quality and various OIT teams and providing IT subject matter expertise. Mr. Smith also serves as an IT subject matter expert for the OQ, providing input and solutions to various problems and helping the office efficiently and effectively support the IHS mission. He also supports field users, answering technical questions and helping to resolve problems or noting and reporting issues or bugs within applications to the developers to better fit the needs of IHS.

Derek joined the Office of Quality in 2024. Before federal service, he served as the IT Director for the Makah Tribe, where he created and enacted IT security policy, secured an NTIA fiber optic network infrastructure grant, and served all 18 tribal departments across the Makah Tribe. Mr. Smith also served as the site IT lead for Plexus Corporation, where he managed IT for a factory manufacturing environment, assisted with site relocation, and designed the IT infrastructure layout for the site, as well as developing tools and databases to track better and assist manufacturing operations for the site.

Patient Safety and Clinical Risk Management Staff

CDR Michelle Livingston, USPHS; MSN, RN, CNL, CIC, CCM, CPPS, Patient Safety Coordinator, Division of Patient Safety and Clinical Risk Management, has been a patient safety coordinator since January 2022. Prior to taking on her role in Patient Safety at the Office of Quality, she was the Director of Nursing and Infection Preventionist at Chemawa Indian Health Center for almost 6 years. CDR Livingston also served as Portland Area Nurse Consultant from 2018 – 2021.

CDR Livingston is a native New Yorker and a graduate of both Rutgers University and The Medical College of Georgia. She has her Master’s Degree in Nursing and holds certifications in Infection Control, Patient Safety, Case Management, and Clinical Nurse Leadership. CDR Livingston has worked in various specialties in both the inpatient and outpatient settings. She has also worked in both the private sector and in government healthcare systems before joining the IHS. CDR Livingston is an Army Veteran of 10 years. Before joining the Indian Health Service, she worked with military members and their families as an RN at Landstuhl Regional Medical Center in Landstuhl, Germany. CDR Livingston has been privileged to serve with the Indian Health Service since 2016.

Dr. Paul Fowler, DO, JD, FCLM, FAAFP, FAOCOPM, Risk Management Coordinator, Division of Patient Safety and Clinical Risk Management, is a physician and an attorney and has been IHS Director of Risk Management since 2008. He has also served as the Office of Clinical Services (OCPS) Acting Director and as Acting Division Director of the Division of Clinical and Community Services (DCCS). Previously, he served as Legal Medicine Officer to the Surgeon General of the U.S. Army. Dr. Fowler is regarded as one of the nation’s foremost experts in medical malpractice and has personally reviewed over 4,000 medical malpractice claims. He is retired from the U.S. Army Reserve Medical Corps Branch as a disabled veteran. Dr. Fowler is past president of the American Osteopathic College of Occupational and Preventive Medicine, a fellow of the American College of Legal Medicine, the American Academy of Family Physicians, and the American Osteopathic College of Occupational and Preventive Medicine. He is board-certified by the American Osteopathic Board of Family Practice, the American Board of Forensic Examiners, the American Board of Disability Analysts, and the American Osteopathic Board of Preventive Medicine.

Quality Assurance Staff

CAPT Dione Harjo, MPH, BA, CPCS, Credentialing Program Coordinator, Division of Quality Assurance, in the IHS Office of Quality. CAPT Dione Harjo is an enrolled member of the Chickasaw Nation of Oklahoma. CAPT Harjo is nationally certified as a Certified Provider Credentialing Specialist (CPCS) by the National Association of Medical Staff Services. Her role is to assure data integrity through regular assessments of the enterprise-wide credentialing system, provide training, education, and guidance in the use of the enterprise-wide credentialing software program, as well as in medical staffing processes that align with regulations, standards, policies, and procedures that support the safety and quality of care delivery.

During her 28+ year career, she has served in numerous administrative capacities in Oklahoma and IHS Headquarters. CAPT Harjo graduated with a Bachelor of Arts in Mass Communications from Oklahoma City University and received her Master of Public Health in Health Promotion Sciences from the University of Oklahoma, College of Public Health.

CAPT Christel Svingen, PharmD, MHA, CPCS, CPMSM, Health System Administrator, Credentialing Specialist

CAPT Christel Svingen joined the Office of Quality in 2024 as a Health System Administrator, specializing in credentialing, privileging, and medical staff. She has served in multiple pharmacist-related clinical positions and quality and medical staff administrative roles in the Bemidji Area since beginning her career with Indian Health Services in 2005.

CAPT Svingen earned a dual Doctor of Pharmacy degree (PharmD) from Oregon State University and Oregon Health and Sciences University and a Masters in Healthcare Administration (MHA) from Oklahoma State University. She is a dual-certified credentialing specialist (CPMSM and CPCS), a Board-Certified Pharmacotherapy Specialist (BCPS), and certified in healthcare quality (CPHQ).

Nicole Flom, MSA, BSIS, CHC, Quality Assurance (QA) Coordinator, is an enrolled member of the Lower Brule Sioux Tribe. She has over 16 years of experience working in the healthcare industry and the public health field. Most of her career years have been working to serve American Indians and Alaska Natives in the Great Plains region with accreditation activities, healthcare compliance, quality assurance and performance improvement.

She earned her Bachelor of Science in Interdisciplinary Science degree from the South Dakota School of Mines & Technology in 2006 and then began working with the Indian Health Service in Rapid City, South Dakota. She went on to work in various other positions that included grant management and hospital accreditation to expand her professional development while also earning a Master of Science in Administration degree from the University of South Dakota, specializing in both Health Services Administration and Organizational Leadership in 2014.

Division Quality Assurance Risk Management

Marvin Kee, Quality Assurance Risk Management Coordinate, is an enrolled member of the Navajo Nation and joined the OQ ERM in 2024 as the QARMC Coordinator. Marvin began his IHS career in 2010 as a Staff Analyst with the Office of Information Technology, IHS Headquarters. He worked for the Office of Direct Service and Contracting Tribes from 2017 to 2024 as a Program Analyst, the Database Administrator of the Self Determination Database, Tribal Leader Database, and Contract Support Cost-Hub Administrator. Before joining IHS, Marvin had 12 years of experience in the US Army, deploying to OIF and OEF.

Marvin completed his bachelor’s degree at Fort Lewis College, Durango, Colorado, a Bachelor of Arts in Psychology, a Master of Arts in Psychology from West Virginia University, and a Master of Science in Information Technology from the University of Maryland.

Pamela Wright, Program Analyst

Pam Wright, an enrolled member of the Catawba Nation, is a Program Analyst for the Indian Health Service (IHS). The IHS, the U.S. Department of Health and Human Services agency, is the principal federal healthcare provider and health advocate for American Indians and Alaska Natives.

As a Program Analyst, Pam provides advisement and guidance on implementing enterprise risk management to assist IHS with establishing an agency-wide approach to addressing risk and opportunities. In this role, Ms. Wright aims to support and improve IHS by developing a risk-aware culture that fosters risk-based decision-making. 

Ms. Wright joined IHS in 2008, working in multiple positions at the Catawba Service Unit in the Nashville Area. Some of her duties included Privacy Officer, Clinical Applications Coordinator, Business Office Manager, Credentialing Specialist, and Contracting Officer Representative 1, to name a few over the years. Before joining IHS, Ms. Wright served as Office Manager for a multi-disciplinary clinic, overseeing all aspects of that facility, including coding, safety, billing, and medical assistant for 11 years. 

Life Safety Code and Environment of Care

Kenith Franks, REHS, Life Safety Code and Environment of Care Coordinator, Division of Quality Assurance and Patient Safety, Kenith Franks is an enrolled member of the Oglala Sioux Tribe. Kenith Franks received a Bachelor’s Degree in Public Health from Fort Lewis College. Several Internships with the Office of Environmental Health in the Great Plains Area were completed during his time at Fort Lewis College. In 2013, Mr. Franks started working with the Indian Health Service. His career began as an Environmental Health Officer with the Great Plains Area Office, promoting Industrial hygiene, NFPA, OSHA, EPA, Injury Prevention, Health Promotion, Sanitation, and Pest Control with the Oglala Sioux Tribe and the Tribe's various programs. Kenith Franks is a Registered Environmental Health Specialist. In 2019, Mr. Franks transferred to become a Safety Officer at the Pine Ridge Service Unit Hospital. Mr. Franks has collaborated with other Great Plains Area Service Unit Safety Officers with best practices regarding the Life Safety Code and EOC compliance.

Mr. Franks’ role supports the Office of Quality’s (OQ) collaborative efforts by serving as a technical authority on Life Safety (LS) and Environment of Care (EC) accreditation and compliance certifications and standards. The role of the LS/EC Coordinator will create and manage the EC/LS program within the OQ to work in collaboration with internal and external stakeholders and leadership to plan, coordinate, develop, implement, and evaluate quality assurance programs related to accreditation and federal requirements applicable to life safety code and environment of care. As the LS/EC Coordinator, he will provide subject matter expertise, training, and technical assistance to IHS Area Offices and Service Units related to EC and LS accreditation standards for IHS federally operated service units and area office Kenith Franks will be providing learning opportunities through training safety officers in Life Safety, Risk assessments, Environment of Care accreditation and compliance standards. A collaborative effort will be made with the OEHE and the Institutional Health Program. Best practices and guidance will be provided through a proposed list of services and newly formed IHS wide EC/LS Office Hours for anybody looking to expand their knowledge in EC and LS accreditation and compliance standards and requirements.

 

Division of Compliance

Corbrett Hodson, JD (Acting) Chief Compliance Officer
Corbrett Hodson, an enrolled member of the Wilton Rancheria, is the Chief Compliance Officer (Acting) for the Indian Health Service. The IHS, an agency within the U.S. Department of Health and Human Services, is the principal federal health care provider and health advocate for American Indians and Alaska Natives.

As the Chief Compliance Officer (Acting), Mr. Hodson provides IHS-wide and national in scope leadership, guidance, and support for compliance initiatives, including strategic planning, evaluation, and research for administration policies, programs and special initiatives as related to the agency’s Enterprise Risk Management organization. He manages the agency’s engagements and work with the Government Accountability Office and Office of Inspector General, and manages the agency’s work to implement the Office of Management and Budget Circular A-123, Management’s Responsibility for Enterprise Risk Management and Internal Control.

Mr. Hodson joined IHS in 2016 as a management analyst as part of the Congressional and Legislative Affairs Staff in the Office of the Director.  He was designated as the agency’s liaison to the Government Accountability Office in 2018 and was promoted to legislative analyst in 2019. In 2022, Mr. Hodson became the Deputy Director of the National Compliance Program. Prior to joining IHS he worked in the legal field and has several years of experience working in research and evaluation and program management. 

Mr. Hodson received his undergraduate degree from Utah State University in Political Science and Sociology, and received a Juris Doctor from Lewis and Clark Law School.

Trudy Jackson - Management Analyst
Trudy Jackson, an enrolled member of Navajo Nation, is a Management Analyst for the Indian Health Service. The IHS, an agency within the U.S. Department of Health and Human Services, is the principal federal health care provider and health advocate for American Indians and Alaska Natives.

As a Management Analyst, Mrs. Jackson provides advisement and guidance for compliance with OMB Circular A-123 requirements to improve accountability and effectiveness of IHS programs and operations. In this role, Mrs. Jackson ensures the implementation of the A-123 requirements for assessing, correcting, and reporting on internal controls.

Mrs. Jackson joined the IHS in 2013 and was part of the development and implementation of the IHS Compliance program in 2020. Prior to joining IHS, Mrs. Jackson served as an Accountant and Office Manager with local non-profits in Alexandria. She is an alumna of the Arizona State University WP Carey Business School, where she majored in accounting. In 2017 she was accepted and completed the IHS Leadership training, the program focuses on IHS-specific administrative and programmatic topics.

Jennifer Farris, MHSA, MJIL, RHIA, CHPS, Management Analyst
Jennifer Farris joined the Compliance Division in 2023 as a Management Analyst. She has held various positions in the Oklahoma City Area Office and Nashville Area Office, as well as in the field. Ms. Farris has B.S. degrees in Marketing, Business Administration, and Health Information Management, along with a Master’s degree in Health Service Administration. She recently completed a Master of Jurisprudence in Indian Law. Additionally, she is a Registered Health Information Administrator and is certified in Healthcare Privacy and Security through the American Health Information Management Association. Previous assignments include Contract Specialist, CEO, and HIM Consultant/Privacy Officer/FOIA Coordinator. Ms. Farris is from the Otoe-Missouria, Creek, and Cherokee tribes.

Tashina Collins, MLS, JD, Management Analyst, Division of Compliance
Tashina Collins is an enrolled member of the Yavapai Apache Tribe in the Verde Valley of Arizona. As a management analyst, Ms. Collins provides support to the Office of Quality - Chief Compliance Officer in the liaison functions with HHS, the Government Accountability Office (GAO), and the Office of Inspector General (OIG). Ms. Collins reviews and analyzes external audits, evaluation reports, and materials that impact IHS and helps to lead and develop responses by collaborating with subject matter experts, editing materials for accuracy and completeness, and preparing final products for review by the Chief Compliance Officer. Ms. Collins also provides support in enterprise risk management and headquarters oversight reviews.

Ms. Collins joined the Division of Compliance in November 2023, after previous roles within IHS as a Government Ethics Specialist in the Division of Personnel Security and Ethics and as a Special Assistant to the IHS Executive Level Directors in the Office of the Director. Before joining IHS in July 2020, Ms. Collins served under the Department of Defense - U.S. Army Operations, North Atlantic Treaty Organization (NATO) S.H.A.P.E. (Supreme Allied Headquarters Powers Europe) in Mons, Belgium.

Ms. Collins was named as the Indian Health Service Employee of the Month in November 2021. She received four various U.S. Department of the Army/ North Atlantic Treaty Organization (NATO) Joint Civilian/ Civilian Service Awards during her time with the Department of Defense. Ms. Collins earned a Master of Laws degree in Corporate Healthcare Compliance Law from George Washington University in May 2021. Ms. Collins earned a Juris Doctorate degree focusing on public interest law and is a current member of the American Institute of Healthcare Compliance.

CDR Darla McCloskey, PhD, MPH, BSN, MCGHE, CHC, CPC, CRCS-I, FAC-COR II
CDR Darla McCloskey, an enrolled member of the Rosebud Sioux Tribe, joined the Compliance Division in the Office of Quality in 2024 as a Management Analyst. In this position, she supports the Compliance Division in conducting A-123 audits, HQ Oversight Reviews, GAO/OIG engagements, and other federal audits. CDR McCloskey joined IHS in 1999, holding various positions in the Great Plains Area as an RN, Public Health Nurse, Quality Manager, AO Residential treatment, and Deputy CEO. She held the position of Regional Branch Manager for the Division of Survey and Certification at CMS, covering KS, NE, IA, and MO—mentored PhD students for the South Plains Tribal Chairman’s Board, 2023.

She received her bachelor’s in nursing in 1998, Masters in Public Health in 2011, Graduate Certificate in Global Health and Global Health Engagement in 2020, and PhD in Public Health Epidemiology in 2023. She is certified in Compliance in Health Care, Certified Professional Coder, FAC -COR II, Certified Revenue Cycle Specialist, and Certified Behavioral Health facilitator for Motherhood/Fatherhood is Sacred. Prior to joining IHS, CDR McCloskey was an RN at a regional hospital, a preceptor for nursing students, and a mentor to Native American students at the University of South Dakota as part of a Kellogg Grant.